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HOTEL POLICY

GENERAL POLICY

  - All rates are quoted in VND/Room/Night

  - The rates are applied for all rooms .

  - All rates are subject to 5% service charge; 10% VAT and buffet breakfast.

  - Check- in time : 14:00                                    - Check-out time : 12:00 noon

* Early check in policy: Subject to room availability 

* Late check out policy:

   - Late check-out before 15:00 :  30% surcharge.

   - Late check-out 14:00 -18:00 :  50% surcharge.

   - Late check-out after 18:00: 100% surcharge.

Extra person/extra bed will be charged VND 220.000/Per./nite.

* Special discount rates for groups and long - term guests.

* All major credit cards are accepted: Visa, Master Card, American Express, JCB, Dinner Club.

 - Special discount 20% for groups and long term guests.

 

- All major credit cards are accepted (Amex, JCB, Master card, Visa…) and a surcharge is 3% will apply

 

- Surcharge in Lunar New Year& Special Holiday : No more surcharge

 

 

CHILDREN POLICY

- Maximum children allowed per room is 2. Any additional child will be charged an extra fee.

 

- Children from 5 to under 12 years (height from 0.9m to 1.4m): 70,000 VND / child

- Children 12 years old (or more than 1.4m) are considered adults: surcharge 220,000 VND / person.



 

 

CANCELLATION POLICY

All confirmed booking whether cancelled, Amended, Postponed, Delayed or similar will be treated as under the cancellation policy:

1/ Individuals: under 10 rooms .

Peak & High seasons ( Jan, Feb, Jun, Jul, Aug, Dec)

Low Seasons
(March, Apr, May, Sep, Oct, Nov)

No charge if cancellation is made 14 days prior  arrival date

No charge if cancellation is made 07 days prior arrival date

50% charge if cancellation is made from 07 to 14 days prior arrival date

50% charge if cancellation is made from 03 to 07 days prior arrival date

Full charge if cancellation is made less than 07 days prior  arrival date

Full charge if cancellation is made less than 03 days prior arrival date

No-show: full charge on all rooms and reserved services.

Note: (%) equal room charge total length of stay.

 

2/ Group:

Peak & High seasons
( Jan, Feb, Jun, Jul, Aug, Dec)

Low Seasons (March, Apr, May, Sep, Oct, Nov)

No charge if cancellation is made 45 days prior arrival date

No charge if cancellation is made 30 days prior arrival date

50% charge if cancellation is made from 30 to 45 days prior arrival date

50% charge if cancellation is made from  14 to 30 days prior arrival date

75% charge if cancellation is made from 14 to 30 days prior arrival date

75% charge if cancellation is made from 7 to 14 days prior arrival date

Full charge if cancellation is made less than 14 days prior arrival date

Full charge if cancellation is made less than 07days prior arrival date

No-show: full charge on all rooms and services reserved

 

ONLINE RESERVATION
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Contact Information

42 Pham Van Dong St, Vinh Hai Ward, Nha Trang City, Vietnam

Tel: 0907897675- 2583.835.999

Fax: (+84-58) 3.833.833

Email: sales@fairybayhotel.com

Web: www.fairybayhotel.com


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